Premium Mobile Car Detailing

Privacy Policy

Last Updated: January 2025

Information We Collect

Semega Detailing Services ("we," "our," or "us") collects information you provide directly to us, such as when you:

• Book an appointment through our website or phone
• Create an account or profile
• Contact us for customer service
• Subscribe to our newsletter or promotional communications
• Participate in surveys or provide feedback

Personal Information

This may include your name, email address, phone number, address, payment information, and details about your vehicle and service preferences.

Automatically Collected Information

We may automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our detailing services
• Process appointments and payments
• Send you confirmations, updates, and customer service communications
• Send promotional communications (with your consent)
• Respond to your comments and questions
• Analyze usage patterns and improve our website and services

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist us in operating our business
• When required by law or to protect our rights and safety
• In connection with a business transfer or sale

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience, analyze usage, and assist with our marketing efforts. You can control cookie preferences through your browser settings.

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of promotional communications
• Request information about how we use your data

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@semegadetailing.com
Phone: (425) 761-3059

Terms and Conditions

Last Updated: January 2025

Agreement to Terms

By using our services, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

Services Description

Semega Detailing Services provides professional mobile car detailing services including but not limited to exterior washing and waxing, interior cleaning, paint protection, and related automotive care services.

Booking and Scheduling

• Appointments must be scheduled in advance through our website, phone, or authorized booking platforms
• Service times are estimates and may vary based on vehicle condition and weather
• We reserve the right to reschedule appointments due to weather or unforeseen circumstances
• Customer must provide accurate contact information and service location

Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, credit cards, and approved digital payment methods
• Corporate clients may be extended payment terms with approved credit applications
• Prices are subject to change with reasonable notice

Cancellation Policy

• Cancellations must be made at least 24 hours before scheduled appointment
• Same-day cancellations may be subject to a cancellation fee
• We may cancel or reschedule due to weather conditions at no charge
• Repeated no-shows may result in service refusal

Service Limitations

• Services are performed on customer's property with customer permission
• Customer must provide reasonable access to vehicle and electrical outlets
• We may refuse service on excessively damaged or hazardous vehicles
• Additional charges may apply for heavily soiled vehicles

Liability and Insurance

• We carry comprehensive business insurance including general liability
• Customer should remove valuable items from vehicle before service
• We are not responsible for pre-existing damage to vehicle
• Any damage claims must be reported within 24 hours of service completion

Quality Guarantee

We guarantee your satisfaction with our services. If you are not completely satisfied, we will return within 24 hours to address concerns at no additional charge.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property and protected by copyright and trademark laws.

Governing Law

These terms are governed by the laws of the state in which our business operates. Any disputes will be resolved through binding arbitration.

Contact Information

For questions about these Terms and Conditions:

Email: legal@semegadetailing.com
Phone: (425) 761-3059